bk188's Privacy Policy

bk188 places the highest importance on the privacy of users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use bk188's website and services, why we collect it, how we use it, and what steps we take to protect your data. Please read this Policy carefully. By continuing to use our platform, you are agreeing to the terms of this Policy.

1 Information We Collect

We collect various types of information when you create an account, complete a transaction, or use our services on bk188. This information helps us provide you with better and more personalised service.

1.1 Information You Provide Directly

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Residential address
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers and bank account details for bank transfers
• Documents submitted for identity verification (copies of national ID card or passport)
• Information provided when contacting our support team

1.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device information (operating system, browser version, etc.)
• Log data related to your activity on the website
• Browsing information collected through cookies and similar technologies
• Transaction history and gaming activity data
• Session duration and a list of pages visited

2 Purpose of Data Use

bk188 uses your information only for specific and legitimate purposes. The reasons we collect and process your data are:

• For account creation, verification, and management
• To process financial transactions including deposits and withdrawals
• To verify your identity and prevent unauthorised access
• To ensure responsible gaming and identify risky behaviour
• To prevent fraud, money laundering, and other illegal activities
• For customer service and resolving issues
• To comply with applicable laws and regulations
• To improve our service quality and resolve technical issues
• To personalise your platform experience according to your preferences

3 Data Storage & Security

bk188 takes high-standard technical and organisational measures to protect your information. Our platform uses SSL (Secure Socket Layer) encryption, which keeps your data secure during transmission.

3.1 Our Security Measures

• All sensitive data is transmitted via SSL/TLS encryption
• Payment information is stored in encrypted format
• Multi-factor account verification to prevent unauthorised access
• Regular security audits and vulnerability assessments
• Data access is restricted to authorised personnel only
• Round-the-clock monitoring to detect suspicious activity

3.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide our services. We may retain certain data for a specified period to meet legal obligations, resolve disputes, or enforce contractual terms. Data that must be retained under applicable law after account closure will be kept for the designated period.

4 Data Sharing & Disclosure

bk188 may share your information with third parties in limited circumstances and under strict conditions.

4.1 Sharing Data with Third Parties

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete financial transactions.
• Identity Verification Services: Information may be shared with authorised verification agencies for account security and fraud prevention.
• Technical Service Providers: Partner organisations that assist with website operations, data analysis, and customer support — who are bound by confidentiality agreements with us.
• Legal Requirements: We may be required to disclose information in accordance with court orders, government directives, or lawful requests from law enforcement agencies.

5 Cookies & Tracking Technologies

The bk188 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary for the basic functionality of the website — such as maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings, making your experience more convenient.
• Analytics Cookies: Collect website usage statistics to help us improve our services.

You can disable cookies by changing your browser settings, though this may affect some functionality of the website.

6 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights.

6.1 Right to Access & Correct Data

You may request to view the information we hold about you at any time. You may also request corrections if any of your information is inaccurate. We will process such requests within a reasonable timeframe.

6.2 Right to Delete Data

In certain circumstances you may request that your data be deleted. However, some information may be retained for a set period where required by legal obligations, ongoing investigations, or dispute resolution.

6.3 Right to Object to Data Processing

You may object to the use of your data for specific purposes. Please note, however, that some processing is essential for us to provide our services, and without it we may not be able to manage your account.

6.4 Right to Data Portability

You may request your information in a structured, commonly used format. Contact our support team to make this request.

7 Protection of Minors' Data

bk188 strictly does not provide services to persons under the age of 21. Our platform is for persons aged 21 and above only. We verify age at registration, and if it is established that a user is below this age limit, their account will be closed immediately and the associated data will be securely deleted.

8 International Data Transfers

Some data may be stored or processed outside Bangladesh as required for the operation of our platform. In such cases, we ensure that transferred data is protected by equivalent or higher security standards. We follow international best practices for data protection.

9 Responsible Gaming & Data Use

bk188 takes responsible gaming seriously. For this purpose, we analyse data about your gaming activity. If we detect signs of risky behaviour, we may proactively reach out to you. The sole purpose of using this data is to ensure your wellbeing. To learn more about responsible gaming, visit our Responsible Gaming page.

10 Policy Changes

bk188 may update this Privacy Policy from time to time. If there are any significant changes, we will notify you at your registered email address or through the platform. Continuing to use the platform after changes have been made will be considered as your acceptance of the updated Policy. We therefore recommend visiting this page regularly.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated support team is available 24/7 to assist you.

• Email: [email protected]
• Live Chat: Available on the website at all times
• Support Languages: Bengali and English

We take all complaints seriously and make every effort to resolve issues. Your privacy is our priority — and bk188 is always committed to protecting your information.